24 Hour Fitness

24 Hour Fitness STOLE My Money I had a busy morning and just 30 minutes before a big meeting, so I popped into 24 Hour Fitness for a quick shower and makeup refresh. I knew I was about to pay $20 for a one-day pass—just two bucks shy of their monthly membership fee—but hey, late-stage capitalism. As I walked in, I saw advertisements for towel service right by the front door. Great! At least I wouldn’t have to lug around a towel for a 5-minute shower. I paid the cashier $20 on my credit card and asked for a towel. “Nope, no towels.” Wait… what? “But you have towel service. I’m happy to pay extra for a towel.” No-go. Apparently, towel service is only for members. “Okay, can I have a refund? I need a towel.” Suddenly, the cashier conveniently didn’t know how to process a refund. I’d have to come back later when a manager was available. I explained I was only here for a short time, but it didn’t matter. They refused to refund me, so I walked out without my money. They stole my money. TL;DR: 24 Hour Fitness charged me $20 for a shower with NO TOWEL, refused to refund me, and gave me zero solutions. Save your money—find a gym that isn’t running a scam.

Jan 15, 2025 · Wendy Newman

Horrible customer service. I went in on 1:50 PM on 12/30 and had to grab the attention of someone who clearly did not want to be there. I signed up for a 3 day pass online and was looking for a new gym in the area. I was rudely told I needed something to prove I lived in SF and to go grab it. No thanks. Headed to a a different gym and proceeded to buy a membership because I was treated nicely. Do NOT even try coming to this gym. Looked extremely run down from what I could see. Yuck.

Dec 30, 2024 · Daniel Jennings

Filthy, grimy and full of stench, best describes 24 Hour Fitness Potrero Hill Gym. Gym Staff refuses to clean Men's Locker Room, it's filthy all the time. Now they close the Men's Locker Room from 1pm to 3pm Daily as to PROHIBIT gym members to enter locker room. This is totally unacceptable and abhorrent.

Mar 28, 2023 · Abel Christ

Gym is dirty and unmaintained. I bring my daughter here for swim lessons and I’m shocked every time I need to take her to the bathroom. Every single time it’s a scene out of Trainspotting. Poop paints the walls, piles of wet toilet paper and a horribly dirty floor. Management needs to get their act together, and hire a dedicated janitor. The front desk staff are nice but are not trained or equipped, or motivated to keep the place clean.

Aug 17, 2024 · Felix Sargent

It’s Eh. This gym literally has no 40 pounds or 50 pounds dumbbells anywhere around. What kind of gym doesn’t have 40s or 50s. This is the only gym you won’t find it.

Aug 12, 2024 · Joshua Villarreal