24 Hour Fitness

Night staff was always friendly. Until recently, when I tried to use my buddy pass for my girlfriend and the staff accused her of using me to get into the gym for free. Unfortunately the hot tub is full of sand, the sauna is never hot, and the steam room is full of mildew. I have also run into multiple member who are being actively and openly racist and homophobic.

Jan 17, 2025 · Michael Osborn

I’m extremely disappointed with this 24 Hour Fitness location. Unlike other 24 Hour Fitness gyms in the area, this one turns off their sauna at or around 10-11 PM, completely defeating the purpose of being a “24-hour” gym. It’s incredibly frustrating to pay for a membership expecting full access to amenities at all hours, only to find that this location arbitrarily decides to shut off the sauna early. Every other 24 Hour Fitness I’ve visited keeps the sauna on 24/7, as it should be. If they’re not going to provide the same amenities as other locations, they need to be upfront about it. The staff offers no real explanation for this inconvenience except ‘a broken piece that’s needs to changed’ which is interesting that the piece seems to be working throughout the day until magically about 9-10PM when it ‘breaks’. It feels like they’re just cutting corners at the expense of paying members.

Jan 17, 2025 · Ariel Mel

I got my girlfriend a one year membership for her birthday for $400, not realizing that they automatically charge my credit card the same price each year. This year when I noticed the charge on my credit card statement, I immediately called them to cancel thinking that since she hadn't used the club since before the charge they would refund the whole $400, or at least all but one month of it. The guy I talked to on the phone was inflexible, explaining that they charge for the full year & cancellations take affect at the next billing date. Thinking this wouldn't fly in a court or the reasonable world, I disputed the charge with my credit card company, who gave me a temporary credit. 24 Hour didn't like this so they charged me another $400. I called & talked to another manager who was also more interested in taking our money than in providing customer services & perhaps creating customer loyalty with 2 people by being flexible & compromising. I explained that if it was my business, instead of being inflexible & trying to charge people for something they hadn't used & didn't want at this point, I would first offer a compromise. I would acknowledge that the current annual rate had actually decreased since we initially bought it & ask if giving us that rate would entice us to stay. If not, I'd ask what I could do to keep you as customers. If nothing, I'd realize that showing flexibility would be better for this relationship & potentially get them & others to sign up again in the future because they had a good experience. That's not today's customer service. I ended up filing a complaint with the Better Business Bureau, which immediately got their attention. They contacted me & told me they'd send me a check for $400. When they did, I resolved the case with BBB, not realizing that my credit card company reversed the credit, so now I had $800 in charges & had only received one check for half that amount. I contacted 24 hour several more times to try to resolve but they won't respond. Moral of the story, read the fine print & don't trust anyone. If you choose to pay annually to get a discount, know that you are authorizing them to charge that same amount in future years. I wouldn't trust them to cancel, even if you did so ahead of time. If you do, make sure you have a solid paper trail & be willing to work your @$$ off to get your money back. Like most corporations, this company isn't about relationships. It's about money. I didn't think they could charge my card because i had lost my card & my account number had changed, but my credit card company allowed recurring charges to my old account # for "my convenience." So don't trust anyone to do the right thing & do your due diligence. I thought was funny that they hung their spray bottle holder upside down so I took a photo. Since this is public, I expect 24 Hour may respond with a style over substance fake response like "we apologize for the experience you've had. We strive to...our policy is to..." Typical corporate hiding behind policy instead of engaging in customer service & satisfaction. I hope someone at 24 Hour proves me wrong. They are charging us for a membership we haven't been able to use for 2 months while fighting this.

Aug 12, 2024 · Jason Van Court

This is a great gym that I have been a member since 1998. The staff is professional and friendly. Always clean and able to use the equipment in a timely manner. I never have to wait for a machine. The classes are always fun too. Love the location. Member for life! Thank you 24 hour fitness for always being therefore me to help take care of my health.

Oct 03, 2024 · Mariea Kirkman

I got this gym membership for the Sauna and during the day it works fine. In the evening the staff turns off the sauna early. Every other 24hr has them on 24/7 don’t understand. Really considering canceling my membership quite frustrating.

Jan 17, 2025 · Tony