24 Hour Fitness

"I recently joined this gym, hoping for a clean and well-maintained facility, but unfortunately, it's far from it. The equipment here is broken or outdated, and hardly any of it seems to be in working order, making workouts more frustrating than productive. The steam room is unbearable – it has a strong, unpleasant odor, and the hygiene standards seem almost nonexistent. It doesn’t seem to be cleaned often, which is unacceptable given the amount of people using it daily. As for the women's bathrooms, they’re consistently in a terrible state. It’s a huge disappointment to find them dirty and poorly maintained, with some amenities out of order more often than not. Overall, I feel like I’m paying for facilities that don’t live up to basic standards of hygiene or maintenance. Until there’s serious improvement, I wouldn’t recommend this gym to anyone."

Oct 25, 2024 · 2007 Aug11

The amount of dust and grime near treadmill. The strong smell and obvious mold in the shower. Pool smells strongly off PH. I tried so hard not to leave a negative comment but realizing I cannot cancel my membership and want to go to a clean, refreshing gym is frustrating. You can smell a stitch when you walk in. I let mgmt know (after waiting around at the desk for an infinite amount of time until I realized they/he was in his office) about the stitch and he said it was due to a one time clean of a storage office. I guess I will use the Livermore 24 Hr but...I planned to start my days at this one then go to work since my job is seconds away and so is my home. They might need a full remodel. I'm not sure why they would assume anyone would feel confident and comfortable to work out then shower in these conditions.

Sep 23, 2024 · Shannon Johnson

One star because I’m still alive. Every machine I used had a defect, and most were completely broken. The pull pins looked like they’d been through a war, and the concrete anchors were basically just suggestions at this point. In my non-professional opinion, this place is a safety hazard. The staff is fine, but I’m pretty sure maintenance hasn’t been a thing here, EVER. I’ve never written a bad review, but this place is a dump. If I wanted to risk my life for a workout, I’d just try lifting a car.

Dec 08, 2024 · Zac Roth

I love this gym, and the staff is great. However, I have one major complaint: there is a lot of equipment that is out of order, and there doesn't seem to be any indication that it will be fixed anytime soon. As a 24-Hour Fitness member, I would appreciate seeing a more visible effort to repair the equipment. Thank you.

Oct 12, 2024 · Steven Gruczelak

According to the California Health and Safety Code Section 116025., public swimming pools are required to have a shower facility. This is meant to encourage swimmers to rinse off before entering the pool to maintain water quality and hygiene. This gym shut down the deck shower for more than 2 months while keeping swimming pool and jacuzzi open. Issue was brought up to management who suggested the chlorine is enough for sanitation. It was obvious he had no knowledge of California Health Codes. Manager found it amusing that someone would bring up this issue. When I stated it is California law to have a working shower, manager brushed off the comment and continued to deflect the concern. Finally, he mentioned the shower was leaking so they shut it down and “working” on fixing it. Given his lack of concern and poor judgment I am highly doubtful he will take any further action. Due to the public health concern and safety of members who utilize the swimming pool, I have submitted request to the County of Pleasanton and California Department of Public Health to escalate the issue and inspect the gym and close off the pool area until management fixes the issue. Update 11/12/24: 3 weeks after submitting the request to 24h fitness as they suggested, still not response or acknowledgment of the issue. It is very clear they respond to google reviews to make it look like they care about customer satisfaction, clearly and unfortunately this is a CHEAP company tactic.

Nov 12, 2024 · Yaser Khoshal