24 Hour Fitness

I wouldn’t recommend this gym to anyone. The equipment is always in disrepair, and the overall cleanliness is unacceptable. It’s frustrating to pay for a membership AND annual fee and not be able to use the equipment properly. Save your money and find a gym that values its members’ experience. More than 75% of the spin room bikes are broken and there are no more in-person or virtual spin classes available - not to mention the room has been locked for 4 days. The stair masters are always broken and the ones that do operate, have track issues. The men’s lockerroom is disgusting. It has been months since the plumbing issues have been dealt with so looks like they just tape them off. Update: I have observed that all but one of the stationary bikes are missing the appropriate cage straps necessary to securely fasten users’ feet, posing a potential safety risk for members and guests. The one bike equipped with straps is currently being held up by other equipment. As it stands, the only safe option for utilizing the bikes requires cycling shoes with clips. Addressing this issue seems like it would be a straightforward fix and would mitigate the safety concern for users

Sep 26, 2024 · Mike

Great gym. Location is convienet, the staff members are nice they always greet us with a good working or good morning. The gym equipment is clean and works well. I always come in the morning and I see cleaning staff cleaning the restrooms and the track on the treadmill. The temperature is good in the gym, I’ve noticed the thermostat and they keep it at 74° and it’s perfect for me, not too cold and not too hot. The woman’s restrooms are clean, I’m not sure about the men’s restrooms but overall the gym is in good condition not sure why so many people are hating on the gym it’s kept well maintained. I’ve gone to the 24 hour fitness in Arlington and that one is in bad condition but the one here in Dallas is newer and kept in good condition

Sep 23, 2024 · Michelle Marquez

Not sure what’s going on with this 24 hour fitness location. Within the past year or year and a half it has gone down. Makes me feel that I am not getting my moneys worth. Main complaint for this review is the dirtiness of the location. The floors are filthy. It’s obvious they’re not being swept and mopped. The women’s locker room/restroom floors look the same - dirty. These past THREE weeks the counter had the SAME stain (might have been mascara - hopefully) but that just proves the counters are not being wiped either. There’s times when the women’s locker room area stinks. One day it actually smelled like Clorox, unfortunately it looks like someone just walked around with dripping water from a mop. In the women’s restroom there’s a tile or two from the ceiling that are about to collapse or someone lifted the tile so now there’s an opening…? There’s days when there is no paper towels restock or cleaner to wipe down machines. While some of the employees acknowledge when costumers walk in, there’s others that just stay sitting down when they could be restocking. It’s sad how down hill this location has gone. Is there management?? My go to location used to be the one located in downtown and as busy as that location was I don’t ever remember it being dirty. The gym down the street costs a lot less and stays clean…even smells clean! If you’re looking for a clean gym, this location is not it. Hopefully something gets done.

Dec 18, 2024 · steph avila

I have lived in 3 different states, and have always gone to a 24 hour fitness. This is by far the most disgusting gym I’ve ever been to. The equipment is damaged or always broken. I have never once seen a cleaning crew. The only thing they do is go around emptying the trash cans. I understand this gym is at lower rate, but that does not mean that we should be working out in absolute filth. I also recently found out this is a “super sport,” which is even crazier because the quality of this gym is horrible! I think they should take some of the “super sport” money and hire a cleaning crew and get the equipment a face lift! No on should who is paying to workout should be working out in trash. Please + Thank you!

Feb 07, 2025 · Kady DeMers

I just moved to Dallas and was excited to check out 24 Hour Fitness at 2300 Fort Worth Ave, hoping for the same great experience I had as a long-time member in St. Louis. Instead, I was completely ignored and dismissed. The front desk staff didn’t greet or acknowledge me, even after I said hello. When I asked to activate my 3-day free pass, they fixated on my out-of-state ID and immediately shut me down without letting me explain I had proof of my new Texas address. No effort to help, no professionalism—just an attitude that made it clear I didn’t matter. If you’re new to Dallas, go elsewhere. This location lacks basic customer service, and I won’t be back.

Mar 10, 2025 · Rob Howard