City Sports Club

Unfortunately, this review is not a good one. I have been a member with City Sports in Concord since before the pandemic. When we returned after the pandemic, everything seemed great. Regular maintenance on the pool and hot tub. Friendly staff. They were professional and kept busy. Fast forward to now, and I don't remember the last time the pool and hot tub were cleaned - and trust me if you see both you'll understand. The hot tub is well over the safe temperature. It's been ranging from 104 to 108! 108! I got both of my feet in and had to get out. Plus the inside of the hot tub is absolutely gross. When I've spoken to staff about my concerns, they brushed me off. Not to mention, the condition of the floors in the pool and locker room areas. As for staff and professionalism....one employee does nothing but throw a basketball up in the air while sitting at his desk. And today, while in the pool another employee (and his girlfriend) were making out at his desk. And then there's the swim instructors (contracted), playing in the swim lane they have closed to teach swim lessons. No they were not teaching at the time. From the time I was there until I left, the swim instructors (two young guys), were playing as if they were two kids playing in a public pool! What's going on here??? Who is the manager? Is there a manager there to make sure these kids are actually doing their job? Its insane! And sadly, this is all I have nearest to where I live. I would really like to see this club get back to the condition it was in when I first joined. They need a professional manager, someone who's not a nose-picker, to come in a get things in order.

Jul 06, 2024 · J H

Instructors are excellent.. Corporate sucks. The pool heater has been broken for over a month and a half and no one will fix it. The front desk is frustrated. The instructors are frustrated. The customers are frustrated

Dec 16, 2024 · Penny Wendt

It is best not to sign up, because you might find yourself trapped in a difficult-to-break contract. If you need to cancel, email or through your credit card company is the best and maybe only way that I could find so far. The amenities are fine but overall not worth the money, nor the tight contract for my usage. Service ⭐️ 1/5. When trying to cancel, they made me wait the whole day for the manager who never arrived, or call a number that didn’t pickup/return calls. Personal training schedules and experience ⭐️ 1/5. Would not recommend, as they’re not vastly experienced and the advice given could simply be attained from making gym friends and online research.

Jul 23, 2024 · Rebecca Zeng

I love this gym. It got everything I need . It has childcare and my daughter loves to go. Sofia is really nice taking care of the kids. Machines are great and group fitness classes are okay but not too much variation. Bathrooms are clean and lockers are great. They have sauna and pool too. Worth the money for the membership!

Dec 28, 2021 · Diana Inguna Barboza

This place is very unprofessional, unsafe and dirty. The staff are the worst. Victor, James and corporate are all just there collecting a check and doing lower than bare minimum. They will soon be exposed. Please do not join to prevent involvement. Read the reviews for yourself and make you're decision.

Dec 16, 2024 · K. Handy