Equinox Highland Park

For your own safety, please don't get a membership at this location. My car was broken into, the incident happened at 6:13 pm and the staff was informed by a different member. However I wasn't notified until my credit card company texted me about the fraud charges at 7pm. Then when I went to the front desk they told me they were waiting for me to figure out the situation that happened. They left my car outside with an open broken window for over 45 minutes. Anyone could've taken my car in that time, which is absolutely unacceptable. The handling of the incident after it happened is what I have a concern with, in terms of the safety management at this facility. The on site security guard only checked outside after I came to the front desk and then told us that they are only liable for incidents that happen in the garage itself, because they don't monitor other areas. This information was never conveyed to us and I think it should be made clear to all members that if they want their cars to be safe, they should not park in the parking lot that you have designated behind the gym, which is clearly visible from inside the gym. It makes me feel like there were employees aware of the incident, and they chose not to do anything about it & were making excuses and further blaming me for not parking in the garage. Their actions and lack of prompt response made it seem like they clearly did not care for the perpetrator to be caught given the time lapse that they allowed to happen. Overall, I feel like the handling of the situation was negligent and unacceptable. I had over $5,000 of personal property loss in my vehicle, which are detailed in the police report. Aside from the monetary distress, the amount of additional issues I'm facing reissuing hospital IDs/state ids/credit cards is also extremely frustrating. There's a reason why I pay a premium amount to be a part of this gym & safety should be at the forefront of that mission. However that is not present at this facility. I sent this email to the manager and they did not respond. Instead I had to call them to get an answer to the request on the freeze on my account. It might look nice from the outside but they do not care about your true wellness. There's an ongoing investigation in this process. The handling of this situation and lack of responsibility from equinox has been extremely disappointing and concerning for my safety. There has been no acknowledgment of fault from the management about their lack of security. Every conversation with them has been dismissive or I have to call multiple times to talk with them. In general it seems like they do not care about their member safety. Don't go here. Don't spend your money at a place where your safety is a joke to management.

Oct 14, 2024 · Mahvash Husain

How can this have such a low rating!? This is the best Equinox in the whole chain. I’ve had the all access membership for years and travel all the time. This actually used to my home gym about six years ago when I lived in Dallas for a year- and I’m back here this week and it’s the same staff from six years ago; the staff retention is amazing! The club is clean, beautiful, big and has friendly and courteous members. Love this place! GM Logan and Destiny in membership and everyone is so great. And the Snack bar is also great!

Oct 01, 2024 · Jeremy Michael

Booked an appointment at the spa and had to wait 43 minutes before I ended up asking them to take me off the schedule. Never experienced something like this before at any spa. I told the employees several times that I’d like someone in management to call me, but they never did. I will not be using their spa services again. In addition, the staff in the locker rooms are extremely rude. Making me wonder if it’s worth the outrageous $200/mo to be a member when Lifetime has more amenities and a nicer staff.

Dec 29, 2024 · Collin Pritchett

I was at Equinox recently and saw the assistant manager, Ralena Philips, being rude to another client. It felt really unprofessional and honestly made me uncomfortable. I come to the gym expecting a positive and welcoming vibe, but this interaction left me thinking this isn’t that place for that. I think she needs to work on being more respectful to everyone. Hopefully, this gets addressed because it’s not a good look for the gym.

Dec 12, 2024 · Isaac Aleses

The perfect day! My husband took the kids and I went to Equinox HP for a workout class + massage. Westen and Alicia spent a long time (on a busy day) figuring out an issue I had with a really old gift card. They were patient and so kind, and ultimately figured it out (so thankful!)! Ramey taught a (packed) HIIT class that was killer but also somehow fun. Megan and Bridget were extremely accommodating in the spa area — making me coffee and bringing me a blanket (really over the top kind). And my massage with Liz was exceptional. Great team + great place to spend a day!

Jan 11, 2025 · Courtney Ellis