Bay Club Walnut Creek

My family and I were at the Renaissance Hotel in Walnut Creek for Christmas. The hotel guests can use the Bay Club gym, so I went up one morning to work out and brought my 9-year-old son with me. He wasn't going to exercise, just staying with me at all times and chatting while I worked out. Checking in at the front desk was no problem, and nobody mentioned anything about my son not being allowed. But before I could start my workout, a staff member named Fernando came over. He was very rude and said, right in front of my son: "There's no way he is 12." He told us my son couldn't be in the gym and we had to leave. I don't understand why he decided to be confrontational like that. He didn't even bother to say hello and introduce himself, and suggested that I lied about my son's age? He could have handled it much better. Plus, no one at the front desk said anything when we checked in. I asked Fernando where my son could go, and he said: "In the lobby, but can't be unattended." It seems weird that they let him into the gym but then say he can't be anywhere inside. What's worse, the Bay Club doesn't seem to care about other rules. I saw lots of people going into the sauna with their clothes and shoes on! It was obvious they hadn't showered first, which is also against the rules. And people were using their cell phones in the locker room all the time, even though there are signs saying it's not allowed. It feels like they pick and choose which rules to follow, and it made me feel unwelcome. It's also concerning that they don't seem to care about basic hygiene, like showering before using the sauna/steam room/whirlpool. The Bay Club needs to teach their staff to be nice and treat everyone fairly. They also need to make sure people follow the rules so everyone feels comfortable and safe. Until they do, I wouldn't recommend this gym to anyone.

Dec 26, 2024 · Andy Eyherabide

Disappointed with Membership Fee Changes and Lack of Professionalism My partner and I joined Bay Club Walnut Creek expecting excellent service, but our experience has been deeply disappointing. Just little over a month after signing up, the membership fees were increased with only a few days’ notice via email, right before January—the busiest time of the year. As members, we are required to give a 30-day notice for cancellations or changes, so I expect the same level of professionalism and courtesy from Bay Club regarding fee adjustments. When we reached out to cancel our membership, we were met with unprofessional and dismissive service. We felt unheard and were unfairly forced to continue our membership for an additional month which we are not going to use. This experience has not lived up to Bay Club’s promise of outstanding customer service, and I hope they improve how they communicate and treat their members in the future.

Dec 19, 2024 · shabnam Mirbadin

The childcare has introduced new rules where babies aren’t even allowed to bring bottles of milk with them! And all the children are crying, wanting to eat! Why such strict rules for kids?! How can I leave my baby and go work out now, when my mother’s heart is breaking? Two hours is a long time for such little kids! I ask you to return to the old rules! How can I leave my baby and go work out now, when my mother’s heart is breaking?

Jan 06, 2025 · Fadila Makhmudova

Bay club formally known as club sport is my gym and I go as many times a week as possible. This is one of the best gyms in Walnut Creek. If not the best and they’re going to go through a complete remodel so we’re excited to see what that’s going to bring all new machines and turf all kinds of nice new equipment the polls beautiful it’s in a Marriott hotel so you have a restaurant you have a spa and you have a small store alongside the hotel. I would recommend this gym if anyone would want to ask me any questions let me know.

Dec 10, 2022 · Darlene Baxter

Absolutely the best club/gym. The associates are so nice and helpful. The front desk Santi, Haley, Sean and Gladys in the mornings always make sure that the coffee is full! Kristi has brought so many activities to the club for all ages. She always has a smile on her face! The cardio hoops class she teaches in fantastic! Paula , Courtney and Vermal always make ensure the club is clean

Dec 30, 2024 · lisa baker