City Sports Club

My experience with the Berkeley gym has been terrible! They offer free parking for 2 hours. You arrive at the exit with your valid ticket within the 2 hours and still have to pay for parking. I've had days of loss. A monthly fee for parking is absurd to the consumer! And the attendant at the gate says that it's only free for 1 hour and not 2 hours. The gym is also very crowded, the equipment is broken and there's a lot of dirt on the floor. It needs to improve a lot and reach the level of the Richmond unit. I'm disappointed.

Jan 07, 2025 · Minotti Use

Pros: cheap, good workout equipment and variety, large space. Cons: Fraudulent business practices, major parking issues, dirty, poorly maintained, lack of accountability for any issues Examples: They claim free 2-hour rooftop parking but their validation system rarely works, often resulting in being forced to pay $6-$12 charge for parking (otherwise you are unable to exit). They refuse to help with refunds or issues re parking. They also advertise a free 3-day pass for guests but refuse to hand them out if you actually bring a guest. Very shady sales tactics used by their sales/management teams. The hot tub is almost always closed and the bathrooms and equipment are often dirty (I refuse to shower here). Bathrooms are often out of paper towels and toilet paper, and gym area is often out of hand sanitizer and cleaning wipes. Also, no sauna at this location. Strongly considering cancelling my membership because of all of these major issues. I do not like supporting this gym.

Jan 17, 2025 · Molly B

Disappointing and Misleading Experience. Was excited to try this gym based on its good reviews. Their website clearly states you can visit in person to sign up for a 3-day free trial. However, upon arrival, I was told I needed to book an assessment with a PT before using the trial. This information wasn't mentioned anywhere online, and when the sales rep and I reviewed the form together, it confirmed my frustration: there’s no mention of this requirement on their site, and no assessment slots were available until the end of the month. Rather than addressing my concerns, the sales rep admitted he’d never filled out the form himself and repeatedly explained the PT assessment process, which was irrelevant and unhelpful. No one seemed willing to acknowledge or address the gap between their advertising and the in-store process. I was told to speak to management (Jose or Monica?), I waited, only to find they were unavailable. I had to relay my story multiple times, only to be told I’d receive a call back, which I doubt will happen. I went in to test the gym space as advertised but left feeling disappointed by the lack of transparency, critical thinking, and empathy from the staff. This experience fell far short of the professionalism I expected.

Jan 03, 2025 · Annmarie

This gym is normal-cheap. Except, you may get trapped in the parking lot for more than 30 minutes on any given day! If your life is at all complicated, go to a different “normal-cheap” gym with a normal parking lot. The rooftop parking seems great at first, but it is managed by the building owners and not by the gym. It is a new system that is terrrrrrible. It, often, malfunctions and traps a line of 30 cars ON THE ROOF for more than 30 minutes. If you park in many garages, you’ve seen it before, where the attendant has to stand next to the machine to help the machine and the people and the malfunction. The problem in this case is that, those “attendants” are the building security and can’t stay there for long. If you go to the gym after work and don’t have any other things you have to get to, then chill and cool off in line. But if you’re like me and you have kids and another job and it’s amazing that you can squeeze in 45 minutes of exercise as long as you perfectly manage your time in and out of the building: go to another normal-cheap gym. An extra 10 minutes of driving every trip is nothing compared to it ruining the rest of your day.

Dec 18, 2024 · Jonjon Selin

Front desk staff and trainers are GREAT. Management and policies are TERRIBLE. They are completely unreasonable and do not follow standard business/gym policies with regard to money. 2 examples: 1) After cancelling training package was mistakenly charged $270. Did not realize it until 30 days later. Asked for a refund and they refused. Nor would they offer $270 credit towards training services. They bascially took $270 from me for NO SERVICES RENDERED. 2) A friend paid $20 for a guest pass even though I have unlimited passes. Within AN HOUR of me realizing my friend spent $20 for no reason, we promptly asked for the $20 back. They said the cash was already in the safe and they could not open it.

Dec 31, 2024 · MAF