Crunch Fitness - Acworth

This is a peculiar gym! I have been going here for almost 2 yrs now. When I signed up for personal training, I got charged over & over & ended up with over $ 500 in over charges for sessions I did not want. When I signed up, they set it up as a recurring monthly charge & continued charging until I complained about it to the manager at the time Shawn. He was arrogant and not helpful at all. I contacted corporate, but they were just as useless. So I reached out to my C.C. company, and recovered some of the money. I am now dealing with a new issue where the music is Super LOUD & early morning plus there are times group workouts are going on where the trainer is so loud training in a smaller section of the gym but screaming at the top of here voice over a microphone. I have requested that the volume be lowered more than once, but the same ignorance prevails. I am sure the decibels are higher than those recommended by OSHA, especially for employees who spend their 8 hour workdays in such environments. These employees I bet you are desensitized to a certain degree. My observation is 99% of patrons use mobile devices and have their ears plugged with some kind of entertainment & do not rely on the gyms music but most of them are oblivious to the loud music or not worried about their hearing health so, complaining makes me the odd one out. Those who are bothered say nothing & just put up with this hazard. I like the equipment but currently contemplating on finding another gym or go back to the YMCA. This is so unfortunate because people go to the gym to gain health, not lose it from stressors that can be avoided. There has been so much stimulation in most public environments in the past 10 years or so that people have fallen victim to or have just unwilling complied.

Jan 07, 2025 · Sal Kitts

Bought a membership before it opened about a year ago. Unfortunately I have never been to the gym once until today. Paid monthly dues for a year until my card expired and then they started sending me emails to go to collections. Also they wouldn’t cancel over the phone and I travel a lot so was very hard to go in. They make it hard to cancel so you are forced to come in. Finally I made it in… had to pay $135 just to cancel because I was late the last 4 months because card expired. They would only credit one late fee. Keep in mind my monthly fee was $19.99 and late fee was $15 each time almost the same amount. Their system got me good. Keep in mind I never once used there product or service or location. I donated probably $300 to the crunch brand I guess. They could have avoided this bad review for fixing a simple $30 late fee and I still would have donated $270. Hope they change there policy and are willing to work with people in the future. P.S. I caused no drama when I went in. Just showed disappointment that they couldn’t cover the fees. Paid my bill and I’m happy to finally be out of their system.

Oct 31, 2024 · Sign Ninjaz

Great gym. Everyone is super friendly. There is no pressure to sign up for anything extra”extra” most of the complaints seem to be from people who don’t read fine print because I’m literally there every day and have had 0 issues. Managers are also super friendly and helpful for any questions I have especially when trying a new machine or anything.

Dec 03, 2024 · Catherine Brown

I joined this gym a year ago. I came around 3 times or so and never went back. Upon joining I was aggressively asked to do some assessment, I paid for it just to be left alone. Never wanted to do it. I went to cancel after months of not using the membership, I thought I'd want to try again..I did not. Went to cancel and after them taking almost a year of fees still had to give a notice. One of the managers Dawson, at first seemingly helpful, but then refused to give information for a district Mgr or person higher up. He finally offered his assistant manager.I ended up speaking with one of the assistant managers who while not rude, repeated the same script. It's honestly just a poor client experience when someone wants to cancel. Never again.

Nov 25, 2024 · S

Great vibe, great energy, most of the members wipe down the equipment when they’re done, staff is nice, gym is always clean, and lots of equipment.

Sep 07, 2024 · Dragon Izumi