Crunch Fitness - Roswell

I initially liked this gym, but their management is terrible. In March, I went in to cancel my membership, and the person claiming to be the manager assured me it was done. I even paid for the next month, thinking everything was handled. After living abroad for a few months, I returned and saw they had continued charging me, except for the one month after I ‘canceled.’ When I went back to sort this out, they refused to refund me and said I owed $80 for the yearly membership fee. Completely unacceptable. These people need to get trained better and I’ll never go back to crunch again told my whole family to cancel. Trash place don’t get a membership here.

Jan 17, 2025 · JustMY Life

I felt a little scammed when I found out my $9.99 /month membership had automatically gone up in price, but Gustavo was excellent at explaining things to me. Turns out, I'm only paying $27 more /year with the option to cancel after each 3 months. I like having that option in case things change with my job. I do wish the sauna was co-ed as I have more guy friends than girl friends...also I really wish I didn't have to pay even more to visit other locations or bring a guest or use the massage services. I have really enjoyed my time at crunch this last year. It's helped a lot with my health issues. It's easy to check in, the sauna is always hot and there's plenty of workout equipment for everyone! Come to crunch and crush it!

Sep 20, 2024 · rhonda5966

The staff was extremely helpful at this crunch. When I was at a different franchise, they lied to me about my membership saying I could go to any gym (I couldn’t), but they were able to help me out without giving me a hard time despite only having a 1 month guest pass. This one guy named Kevin was especially helpful in getting it sorted. Plus the gym was really good. Nice and clean equipment with good options.

Dec 24, 2024 · Daniel Longueville

Great place! Been at this gym for years. Maintenance note: its the first autumn feeling day with a high of 66° and already signs of the dreaded winter humidity concerns. I’ve talked to staff about it as well, but essentially by winter time, this place will feel very muggy inside. Even staff will start sweating bullets just standing behind the desk in the winter. This isn’t just a comfort issue but a preventable MOLD/Moisture issue as well. All the perspiration from people plus the cold outside is what creates this. Your inside air cannot hold as much moisture as it can in the summer months. Resulting in moisture on surfaces/hvac systems. Please talk with your hvac guy. It may be super pricey of an upgrade but you’re investing in the building’s and guest’s well being. Another option is to buy a bunch of dehumidifiers to place around the whole building. Won’t be as effective but it’ll help. An even CHEAPER option just for the sake of people not feeling muggy, a bunch of box fans to help ease off the sweat. But this won’t solve any mold issues. Just comfort.

Oct 15, 2024 · Armand

Horrible customer service. I was double charged. I spoke with Annabelle several times regarding this issue and she promised me that she would get this taken care of. She issued a refund request and stated it would take 3-5 days. Annabelle also mentioned she would have a manager contact me back. A week and a few days later no phone call no refund. I sent several emails to check the status and guess what no reply back. I called today and Joseph answered the phone he stated that it would be 60 days to get a refund and he wasn’t sure why a manager needed to call me back that all the steps were followed. My concern is the lack of communication between customer and staff. The fact I am now being told it would be 60 days and to call back in 50 something days to check the status.

Jan 14, 2025 · S J