Crunch Fitness - San Mateo

I've always had a great experience at San Mateo Crunch, as a former member until I moved away and as a visiting customer. General manager Jade Castro is always welcoming, helpful and does his best to make us be a part of the San Mateo Crunch family. He helped us get started and is always available to answer any questions. He is an asset to Crunch. The classes are really good with talented instructors. I highly recommend this gym/location.

Jan 20, 2025 · Rita Kostopoulos

Great gym. Clean and has all the necessary equipment. Not even to mention the amazing staff. Special thank you to General manager Jade Castro who was super helpful in showing me around and explaining everything. Always look forward to coming back here. Thank you!

Jan 17, 2025 · Anna Zabarina

Folks unless you are desperate do not join this gym. Yes the location is convenient but other than that the service and cleanliness is horrible hence 1 star. Why pay an $89 annual fee that is supposed to keep facility clean. Also, I spoke to a gentleman at the front desk about contract terms in membership he is clueless. He was literally BSing his way through a conversation.

Feb 08, 2025 · Adriana 2012

Realy bad customer service! I say good morning! She just roll eyes ! I cant believe! Definity i wont come back

Feb 26, 2025 · Alberto Ventura

Unfortunately they oversold the membership and it is now overcrowded and dirty. Men's steam room is disgusting (think little bundles of slimy tissue paper all around the floor) and men's showers are questionable (the water pressure is good, but not all faucets work, and the shower walls and curtains don't look clean); tonight they ran out of towels. A good number of people (about 1/3) who come in are also trash -- they come in with BO, monopolize the machines, don't clean them after use, tonight a young Karen screamed at me just for asking to jump in between exercises (she was on her phone). It is a little better in non-busy times, but not much. Staff is condescending and unhelpful. Very disappointing.

Feb 04, 2025 · Vladimir Boskovic