Crunch Fitness - West Pembroke

My experience was nothing short of abysmal, rife with unprofessionalism and questionable ethics. Your personal trainers behave less like fitness professionals and more like predatory salespeople, relentlessly hounding members to the point of creating a hostile environment. Their desperation is palpable and frankly unnerving, to the extent that I dreaded even stepping into the gym. I regretted my membership from the moment I signed up. My primary reason for joining was access to the sauna, which I ultimately avoided due to the unpleasant atmosphere. Instead, I frequented other gyms under my Active & Fit membership, sparing myself further frustration. When I decided to cancel my membership, the ordeal worsened. Despite following your cancellation process, my account continued to be charged, with late fees added for good measure. I had to return a second time to ensure the cancellation was processed correctly, and I demanded confirmation via email before leaving. It is astonishing that a business so lacking in principle and transparency continues to operate. I am now disputing the unauthorized charges with my bank, as I refuse to tolerate such unethical behavior. Your organization’s disregard for customer trust and professionalism is appalling. I will ensure others are aware of the pitfalls of associating with your gym.

Jan 09, 2025 · Alisha Hawthorne

Let start off with ONE star is too much. The only reason I use this gym is when I am not able to use the one at my job and this gym is close and offered most of what I needed to get a proper workout in. This gym basically has nothing positive to offer: It is always dirty and cluttered with weights and equip all over the gym, even dumbbells and barbells in the cardio area. This has even caused handicapped people to leave this gym and never return!!! HORRIBLE. It has been brought to management's attention with little care or concern. The commonality here is with all the other negative reviews is MONEY. Management puts membership numbers over quality and experience at West Pines Crunch. They lack paper towel dispensers that work or actually contain paper towels along with cleaner to wipe down the equipment. The STAFF is the worst I've seen in a while. They do little to nothing to help with legitimate concerns, especially those of safety and basic gym etiquette. There is one male African American employee who hosts the 6:00 pm HIT class that will block 1 of 2 fire exits in the bld with weight and equipment, just to make his area clear for the class. I have watched others working out nearby trip and step over the mess he created while they are trying to workout themselves. PICs to follow. He is simply lazy and setting a horrible example for other employees and patrons. He should be fired. He even threatened me when I confronted him about this after previous attempts with management have failed. One of the supposed managers told me I had to leave the gym and never return and threatened me as well. They wouldn't even give me receipt of membership cancelation. Said I would see something today. I still haven't. Jazzy and Jamal offered zero assistance or clarity on the entire situation as well, horrible customer service. Here are some of the major problems that need immediate addressing: 1) Bathroom Pics: another LEGAL issue management refuses to address for over a year now. Without care for minors and those in an inappropriate state to come out in the background of those taking pics in the changing area of the locker-room which is a State Statute: 810.145. 2) Sauna- allowing people to play loud music, come in underwear without sitting on towels and people bringing weights in to get a workout in the sauna itself. 3) Blocking of the Fire Exits: constantly have a pile of weights, gym bags, benches and separation poles blocking the exit and breaker panel next to it. 4) Lack of employees walking the floor hourly to help remind guests to pick up their weights and equipment, preventing trip hazards and excess clutter. 5) Dress code; employees fail to enforce this as well. Way too many patrons attend in crocs, slides, socks and bare feet only, along with bikini tops. 6) Equipment: a lot of equipment sits in an inoperable status due to lack of respect and care for of by patrons and management. It takes weeks and even months at time for a repair to be made. 7) Water issues: both water fountains produce warm to hot water and the men's bathroom didn't have any hot water for weeks. Sad times for water drinkers. This gym has become a hangout for high school/college aged kids, who dress inappropriately for the gym, take constant selfies and hog up equipment for hours. It makes it extremely difficult to get an effective and stress-free workout in. I will be contacting Cooperate to further assist me.

Oct 15, 2024 · Joseph Giovanniello

Game-Changing Experience at Crunch: I can’t say enough great things about Matt and how he’s completely transformed my experience at Crunch Fitness. Since he became the training manager, I’ve been coming to the gym more in the last couple of weeks than I have the entire year under the previous manager. Matt brings a fresh energy, professionalism, and genuine passion for helping members achieve their goals. He’s approachable, knowledgeable, and always willing to go the extra mile to ensure everyone feels supported and motivated. His leadership has not only made the gym environment more welcoming but also inspired me to stay consistent with my workouts. Since his management I decided to do a training day session after having a horrible experience earlier this year at the same facility. Matt is honest and truly a breath of fresh air. If you’ve been hesitant to get back to the gym or need a push to elevate your fitness journey, Matt’s management style and dedication will make all the difference. Crunch Fitness is lucky to have him!!

Dec 04, 2024 · Manar Wassel

DO NOT buy any means get a membership here. I got the highest paying membership because it’s no contract NO COMMITMENT. But I decided to try out a new gym near my house because this crunch is always full, and I went to cancel a week after I got it, and they said I had a 3 month contract. WHICH I NEVER GET A CONTRACT. But they are like oh it doesn’t say it when you get the contract but in the fine print at the lady paragraph of the 50 paragraphs it says it. I’m livid. Because in this evening there is no reason we have to be forced to pay two expensive gyms for a scam that crunch is pulling.

Jan 13, 2025 · Katherin Santana

At first, I enjoyed coming to this gym, however, be careful, they are quick to send notifications about putting private sessions on freeze, they are quick to send notifications when you sign up for anything, they are quick to send notifications when you even decide to cancel your membership... However, if you put anything on freeze for an extended period due to injury, vacation, work etc.. they do not notify you or remind you when you will be charged next .. so be careful, you will get charged with no refunds provided. And then for some reason you can't cancel 9 days before your next charge . You have to cancel outside of a 10 day window... Due to billing... Not very client focused.

Dec 27, 2024 · Austin