Life Time

I'm still fuming after the appalling treatment my family and I received at Life Time Bergen County. As a guest of a current Life Time member, I was initially impressed by the facility, but our encounter with Wyatt in the Kids Academy was a deal-breaker. We will not be back, and we encourage others to stay away too. Let me first detail the unacceptable treatment of our children. Wyatt checked in our kids at Kids Academy and then demanded that I obtain a guest pass from the front desk. I let him know I am a guest of my friend's, and he just scanned her membership pass, but nonetheless, we went to the front desk for the guest pass. At the front desk, I was then informed this would require a $20 fee per child. This was surprising and contrary to my friend's previous experiences, as she has had guests at Life Time before, and has never been charged when they said their kids to the Kids Academy. We politely declined and informed the front desk that we're going to collect our belongings from the locker room, then will pick up our kids. They acknowledged this is perfectly fine. Upon leaving the locker room to pick up our kids, we were horrified to find my kids standing at the front desk, looking dejected and confused. When my kids saw me, they immediately expressed their desire to leave the premises. I learned that Wyatt had abruptly removed them from the kids' club, telling them they had to wait because "your mom didn't pay for you." Furthermore, he did this in a condescending manner. This was not only rude but also humiliating for my children. While I understand the need for policy enforcement, Wyatt's choice to be rude and condescending is inexcusable. His actions were not only unprofessional but also damaging to young children. As a parent, it's infuriating to see my kids treated with such disrespect. Unless you're willing to shell out hundreds of dollars monthly to be treated poorly, stay far away from Lifetime Bergen County. The combination of discriminatory practices, rudeness, and unacceptable behavior toward children makes this facility a hard pass for my family.

Dec 26, 2024 · Christine Wong-Tai

The woman that works at the front desk (l’m assuming she’s the manager) is incredibly rude. She’s very passive aggressive with the members when communicating something simple. I’ve had 2 separate encounters with her and she really just doesn’t care and it shows. Her attitude and lack of customer service is disgusting. Members pay an absurd amount of money to come to this gym and expect to feel welcomed and respected. The fact that there are several bad reviews about the manager and nothing has been done Is shocking. Please do something about it. She is clearly on some weird power trip.

Nov 29, 2024 · Tiffany Villagran

I was guest when I went. This gym has everything. Pool steam room spa and more then workout area is nice they have studio for class the locker room has everything u need from razor to shampoo when u get done or need refuel they have place for food drinks. If you need spa after that hard workout they have place for hair massage The service was nice when I came in clean but price is high over 200 month I enjoyed working out there

Jul 15, 2023 · kenny D

I just found out, that because we are 65+, we cans only register for AURORA pool class a week in advance. The registration starts at 11:15 am. At 11:25 this morning the class was filled and was no waiting list. I was told that for Albany registration we have to have a different membership. And I suppose more expensive one. It is extremely disappointing. I consider it a discriminate practice. We only got this membership so that I can exercise on the pool. We tried a yoga class several ago and were severely disappointed . So at this point i cannot in good conscience recommend Life Time to anyone. I will just tell them our experience.

Sep 23, 2024 · marianna starr

I came here because I was the guest of Marriott Park Ridge hotel. They gave you the pass to use this gym during weekday. It’s a very impressive and lively place. Friendly staff and nice facilities. Two thumbs up!!

Jun 04, 2018 · Te-Sheng Lin