Life Time

I went to another LT visited this as a guess. It’s an Upscale, modern and clean facility and I enjoyed my time here! Roof top swimming pool was fantastic!

Aug 12, 2024 · Jenn Z

Staff are very unfriendly and not willing to help. Good luck canceling your membership once you join. Facility is not kept clean. The studio floors are covered in a layer of hair and dirt, I won’t walk barefoot on any of the studio floors cause i kept getting athletes foot. Underwhelming experience to say the least. They are overcharging for the amenities they provide, especially considering the condition they are in. When I first joined I scheduled a tour, when I showed up I was informed that they didn’t have anyone there who could give a tour, then I saw someone else being led on a tour. Even though I scheduled the tour a few days in advance.

Nov 04, 2024 · Anneliese Denny

Every single screen on the equipment is disgusting! On a Monday! 3 of the 14 treadmills in the main area out of service. At any given time you might be getting recorded without your consent by someone that’s recording themself. Too many tripods floating around! This gym needs to double up on maintence and cleaning staff and ban the use of tripod recording. **update** 2 hours after this review, I received an email that my membership had changed, removing a member on my account. I emailed stating I never requested a change. The response was that it was a "system error" and that they reversed the change. However charging a $10 change fee and increasing my monthly billing by $20 a month! I called at 4:19pm asked for a manager and they stated they were gone for the day and to email them. I'm still waiting on management to get back to me on what is going on and to undo all their coincidental changes caused by "system errors".

Mar 28, 2024 · Mauny Tabar

I’ve been a member of lifetime for almost a decade now and have never been compelled to write a negative review until my encounter today at the Buckhead (Phipps Plaza) Life Time Fitness location. For a gym that claims be a top-tier “country club” level gym and charges premium pricing (currently $299+ monthly) it does not offer the same level of equipment upkeep, service to members or managerial experience & professionalism. In a little over a year since opening, the equipment is deteriorating, accessory bands, jump ropes, etc are always missing and slow to replace, has a roof that will be leaking without any sign around to notify you, showers and steam rooms that have been closed for months at a time due to poor construction (had to be properly water proofed and re-tiled and instead of issuing apologies & some form of credits they instead increased rates - even for founding members!) and more often than not, towels are nowhere to be found and bath areas a mess due to the hardworking operations team always being grossly understaffed and all this in an already small locker room space due to management overselling memberships far beyond what was promised to founding members as “exclusively capped” so we would not suffer the daily overcrowding that is the current state of affairs and worst of all, management allows staff to stay on that will be outrageously disrespectful towards you! Just yesterday, their trainer Kelly that was teaching an alpha class scheduled during peak hours, where 8-10 members of the alpha class will occupy 80% of the main lifting platforms, while the rest of the members are forced to share the remaining 20% (4 platforms! at peak gym hours) decided to go out of her way to rudely yell at me and aggressively demand my name when I tried to use an open platform in the corner that was NOT being utilized, AFTER class had already started. When I tried to speak to management, they were no where to be found and staff did not know where they were either (often commenting that they leave early on the daily). I found this to be unacceptable and proceeded to call the head manager Mishkat to inform him of this outrageous incident and how I’ve never experienced such a disrespect in my life let alone at an establishment I pay top dollar at and understandably expect a top level environment & behavior from all - I’ve been a member for far too long and have such a supportive community of members and employees that can vouch for my respectful behavior and etiquette. Yet, not only did he not provide anything close to an apology, he was very dismissive of my complaint and advised me “to not even bother calling corporate as they would just in turn call him back to handle it”, I was blown away to say the least. So I asked Mishkat if he could at the very least ensure that the trainer who harassed me would never approach me or speak to me again, but instead was quickly told “he can’t promise that either”! I was extremely dissatisfied with the local management and their seemingly lack of care for such outrageous behavior within the very club they are supposedly “managing” but in reality rarely ever physically present when the bulk of their members are on-site. Have now spoke to corporate and awaiting their response. Will update this review with the follow-up I receive.

Mar 28, 2024 · rahimsadruddin

Just received the rudest treatment from the front desk staff while trying to sign up for a membership. I walked in and requested a tour. I was told that there were no tours available and then received a blank stare. Then I asked if I could sign up for a tour later. I was given the run around for awhile then *suddenly* she was able to find an available tour for the same day. I asked if we could just look the following day. So the next day I show up for the tour. I’m given the tour where she shows me around the entire facility and when we make it back to the front desk she simply shows me the door. Absolutely no information on membership or next steps to sign up. I ask her if she can provide the next steps and *suddenly* the systems down and she offered no further solutions besides “have a good day”. I got the point that I was not wanted as a member and left. Overall I felt completely unwelcome. Hopefully management reads these reviews and addresses their staff.

Oct 05, 2024 · A. Bouldin