Orangetheory Fitness

I’ve been a loyal Orangetheory member for 2 years with a Premier Unlimited membership, but my experience at the Tustin - The Market Place studio was beyond disappointing. I arrived 9 minutes late to a 5:20 pm class due to my hospital shift running late. Despite there being empty rowers, I was refused entry and told I’d be charged a late cancel fee. What made this worse was that the manager completely neglected to speak with me directly. Instead, the front desk staff relayed an ultimatum: I could avoid the fee by switching to a later class, but only if I agreed to no longer book classes via the app—effectively banning my entry. This felt discriminatory and incredibly unprofessional. I’ve visited about 5 different OTF studios across both the East and West coasts, and I’ve never encountered treatment like this. Every other studio I’ve been to has been understanding and flexible in similar situations. It’s a stark contrast to the welcoming environment I’ve come to expect from Orangetheory. I’ve always relied on OTF for stress relief, but after this experience, I won’t be returning to this studio and would caution others about the poor treatment I received. I’ve also included photos of the 5:20 pm class, showing the empty rowers, to further illustrate the unreasonable nature of this situation.

Aug 19, 2024 · Mona

I inquired online about prices/options and accidentally gave them my phone number which was a big mistake. I now get 2-3 phone calls a day leaving a voicemail every time. I honestly was interested at first was just busy, but won't ever be now. I hate companies that can't get a hint. If I am interested I will call you.

Jan 09, 2025 · Chris Olver

By far one of the worst locations. And I've been to many orange theory locations. I don't know where these stellar review comes from. The coaches don't coach or input proper technique when working out. They don't really help or check to see if you are actually doing things right. They just let you be compared to the other locations I've been to. I've had really bad neck pain I believe due to this. Make no doubt about it, the success of this particular OT is Sheerly due to the location.NOT THE COACHES. So I don't understand this five minute policy when they ain't really teaching you. They briefly go over it. I was late 5 minutes and they said I wouldn't have time to warm up properly and they wouldn't let me in and said it's up to the coaches which is ridiculous because the coaches suck here Period. Also instead of just letting me rush in they spent more time arguing with me and deciding back and forth if they should let me in or not further increasing the time of being "late". Orangetheory prides itself in being a family/community but no that's a complete lie. I've had multiple neck pain from working out here because of the lack of care from the coaches which is a stark contrast to the other locations I've come across. They don't care about your form or maybe they just got lazy. Who knows. I don't want to name any names and I haven't tried all the coaches but it's typically the 8:30 and 9:30am classes. I'll just leave it at that. I regret buying the passes here but will just have to wait I guess until it's over since this one is the closest to the house. I understand it is a business but even workplaces are more understanding and make exceptions under circumstances that aren't under your control. And the audacity of the "manager" telling me to wait an hour for the next class. My time is valuable lady. Get out of here. I would expect a woman to be more understanding but nope. Management you need to be better supportive to moms because I see that it is mostly women that are supporting orangetheory. We have a thousand things on our plates. Please @ me! I attached screenshots of a conversation with a friend prior to this incident about my neck pain. Maybe instead of focusing so much on the warm ups, get better coaches? They also need to get rid of the waiting list. They honestly just need to do a complete overhaul. I have sooooo much more to say but maybe next time

Sep 10, 2024 · Ann Kim

Ok, not great. Higher on the cost side as there are better options that charge way less. The high monthly cost seems to be mainly for the go-to-the- gym discipline. Loud music blasts through the ears throughout the gym time, volume can be little low. It takes a few classes to understand the trainers as they are too fast. Will lose classes or money with 8 hour before class cancellation policy (you get charged). There's is also an extra one month notice for cancellation.

Jul 10, 2024 · Venkat M

I visited this OrangeTheory location once two years ago, and since then, they’ve been calling me to come back every month, even though I’ve clearly stated “no interest” & “stop calling” many times. It’s been two years of receiving these random calls, and it’s become really frustrating. I’ve been to numerous fitness studio, only this one has such a problem.

Oct 16, 2024 · Leona Zhu