Planet Fitness

I've been a black card member for a few years, but this was my first trip to this location. I walked in and scanned in with no issue. I wanted to tan, and at my home club there's a computer kiosk where I can scan my card and see what time slots are available for beds and booths. I didn't see that here, so I asked the employee at the desk. She said there's no kiosk, and asked me how much time I wanted and entered it into a system on the wall. When I went to the room she indicated, I realized it was a booth not a bed. So I went back out and asked for a bed. She said there's only one and it was in use so I said I'd wait and took a seat. After a few minutes I saw someone leave the tanning area, so I got up to go back to the counter. There was another member there who was helped by a different employee who set the other member up in the bed before I could speak up. I said oh well, I'll just wait again. The second employee asked if I wanted to use the booth instead, but I never use those so I don't know how much time I need and he didn't know what the max time is in the standing booth so I couldn't even make a good guess. So I just went in for a few minutes and hoped it would be fine. Then the music in the booth didn't even work. I'm really surprised there's not a system to keep track of who is next to use the tanning bed and booths, since there's only three tanning rooms all together. My home club has had the kiosk system for a few years now and it works great. This gym needs a better system, even if it's just like a physical "next in line" card for the person waiting to hold so the employees can see that it's reserved and not send someone in out of order. Also staff needs training if they don't know how many minutes each bed or both runs. Three stars because everything was clean and the staff at least tried to help.

Oct 08, 2024 · R S

I like the gym. I come Monday - Friday at 4am. The foot flow traffic isn’t bad. The music is loud but I guess that’s what’s headphones are for. Staff is friendly enough - they don’t bother you, you don’t bother them. Issue: Saturday morning I get here at 7am because it says they open at 7am. There are several cars and people waiting at the door. By 7:40am no one has come. Lights off inside / dark and no staff. I don’t know if the hours are listed wrong or someone over slept but several people drove off. I like my routine so I tried to stay before heading to another location :/ super disappointed with the lack of professionalism and way business is ran on the weekends. Guess I’ll come here during the week day and visit another place on the weekends.

Dec 09, 2023 · Courtney Watson

I like this chamblee location; it’s clean and there’s plenty space for everyone to comfortably get their workout in. The staff is friendly and always speak when I come in and when I leave. Good customer service goes a long way. Whenever I have a question about a piece of equipment they are always helpful.

Oct 10, 2024 · Monique McPherson

I like this GYM but i have few incidents with employees that leave me having a bad experience, like with this one spanish employee who removed the membership scanner at 8:15pm on a friday when the schedule posted says GYM closes at 9pm. He then approached me and told the he was closing in couple minutes, I asked him why if there still was 40 minutes left he made an annoyed face at me. Once I was inside there was still 30 minutes left before closing he kept approaching me and saying there was 5 minutes left. He made me feel rushed when there was still time left! I had to leave at 8:53pm so he would stop harassing me.

Dec 07, 2024 · David Alvarez

The people that work there are very pleasant over all. Tim, for example goes above and beyond to make people feel welcome and cared about in the Chamblee Tucker Location. Its nice to deal with people that really seem to enjoy what they do and show a genuine care for the company they work for.

Sep 16, 2024 · Andy Kearney