Taylor Family YMCA

AWFUL customer experience!!! I enrolled my daughter in 11/4-11/8 track out. Then I received an email saying they charged me a registration fee for 11/5 since she wasn't technically enrolled for that HOLIDAY... NO WHERE on their registration page did it say there was a holiday in that week and the customer service rep said I should have received an email. I can't find that email anywhere so I asked them if I they can confirm that it was even sent and they can't. So Libby Kenney, this customer service's supervisor and the person who supposedly 'sent' the email decided "Parents should have known when they signed up for that week that the price was a little lower and that there was a holiday during that week because of that."... Clearly not and this is clearly not a Christian company if this is how they treat people so I've cancelled my whole family's membership and I recommend others do the same. There are other gyms that are cheaper and likely ACTUALLY practice Christian values.

Nov 08, 2024 · Renee Scaggs

Two staff members were very rude and condescending when I checked in for my first and probably only visit on 12-19. The facility was fine for the workout I had, but it makes for an overall negative experience when you are treated so poorly.

Dec 20, 2024 · Joseph Robinson

This location has wayyyyy too many things going at the same time which makes it hard for families. You go swimming and they give most of the lanes for the people that take laps back and forth. So the people who are there for family swim time is stuck on the same left side of the pool, which can get crowded. The basketball gym you can barely even get a spot to shoot. It’s NOT family oriented. I pay the Y for the basketball gym and swimming and we can barely find space for that. So it’s no point to pay for an membership when you can barely do what you love doing there. If you have kid’s and want to take them to shoot then good luck. I will be looking at other companies to take my family too. FYI if you have it set Monday, Wednesday and Friday for adult basketball games. There should be a time for families only can have a half of court at a certain time also.

Aug 09, 2024 · Shavonda Nicole

We will not be renewing our membership. Unfortunately, my experience with the staff was disappointing. Some were quite rude, and one staff member—who I believe is also a personal trainer (Casey)—was especially unprofessional and rude. It's clear that they need better training to handle customer interactions in a more professional and courteous manner. Steam room has been broken from last 4 months I have been going there. Plus, we tried their summer camp—it's chaotic and run by young and inexperienced staff.

Aug 01, 2024 · Stan sunny

If you're looking to join, beware of their cancellation policies where they do their best to grab one last payment from you on the way out the door. Between that and the signup fees there's a lot about this experience that feels like a relic of the past.

Dec 02, 2024 · Justen Fox