The Edge Fitness Clubs

I had the absolute worst experience with this gym, and after everything I went through, I wouldn't recommend this place to anyone. It’s beyond disappointing, and I honestly regret ever signing up. From billing errors to terrible customer service and an overall lack of professionalism, my experience was a complete nightmare. Here's what happened: I initially signed up for a membership, but shortly after, I had to freeze my account due to a serious injury. When I called in to freeze my account, a staff member named Raheim assured me over the phone that I didn’t need to provide any documentation for my injury and that all I had to do was sign the freeze form he sent via email. I signed the form the same day, and I even received confirmation that they had received it. Everything seemed fine at first, and I thought I would be able to rest and recover without having to worry about getting billed while I wasn’t using the gym. However, the next month, I was still billed. This was a mistake on their end, and I called multiple times over the following weeks to try and resolve it. Each time, I was told, “Call back in a week if the refund hasn’t hit your account,” or “The manager, Tyler, isn’t here today. Call back tomorrow.” I’d call back the next day, and Tyler wouldn’t be there. This went on for weeks. I finally managed to get in touch with Tyler, and he promised that the issue would be resolved in 3-5 business days. He also assured me at different times that he would call me back with updates or inform me what his supervisor had said about the refund. Needless to say, none of these promises were kept. It was incredibly frustrating. I was the one always initiating contact, despite the fact that this billing issue was entirely their fault. After about a month of constant back and forth, I was finally able to get the refund processed. At that point, I was so fed up with the whole situation that I requested to cancel my membership. I signed a cancellation form the same day, and once again, I received email confirmation that my membership was cancelled. I thought that was the end of it, but unfortunately, it wasn’t. The very next month, I was charged again—three times the monthly membership amount. My membership was one of the more expensive ones, so this charge totaled almost $200. At this point, I had already cancelled my membership and was assured that I wouldn’t be charged again. I was still recovering from my injury and absolutely did not want to deal with another round of frustrating calls to a gym I had already cut ties with. But of course, I had to. Once again, I found myself calling week after week, being told I’d receive updates that never came. To make matters worse, at one point, I spoke to another manager named Annamarie about the refund I hadn’t received yet. Her attitude was appalling—rude, dismissive, and completely unhelpful. She even had the nerve to hang up on me mid-conversation when I was trying to get a resolution. If the issue was above her paygrade, she could have simply passed me along to someone who could actually help. It took another month before I finally received my second refund. By this point, I was beyond frustrated. I also had them clear all of my payment information from their system because I never wanted to deal with them again. I thought that was the last of it, but of course, they reversed the first refund and charged me again. That was yet another hassle that took weeks to resolve. This entire mess took over three months to sort out, and through all of it, I was the one constantly reaching out and initiating communication. Not once did I receive any proactive updates from management. I genuinely enjoyed the facility and the equipment, but the management at this gym is completely unorganized, unprofessional, and terrible at problem-solving. After all of this, I would never spend another penny at this gym, and I would highly advise others to stay away if they value their time and money.

Dec 13, 2024 · Kaliyah Christine

This is a great gym. Plenty of hours to get a workout in. Lots of equipment. Great classes. Instructors are helpful without being obvious. A good variety of classes. Gym is clean and the location couldn't be better.

Dec 07, 2024 · June Baker

There are number things that make the Edge in Shelton a great place to work out. The facility is immaculate both on the Workout floor and the locker rooms. In addition, the staff is helpful and always greet you with a positive smile.

Oct 24, 2024 · michael nealy

Close to home and plenty of room to work out so you're not on top of each other like it used to be 30 or 40 years ago at other gyms. Everybody should go to a gym to work out no matter what their age or condition. You can take your time and get some results and feel better.

Nov 23, 2024 · John Marfiak

A great gym to exercise and get fit. The facility is quite big and has a lot of equipment from which you can easily build a decent program for yourself. The free weight area covers a good part of the gym with a lot of space, weights and benches. The locker is spacious as well, tidy and clean. The whole gym looks clean and taken care off. The staff was friendly and answered all my questions and concerns. WiFi is fast. I’d recommend this gym, they got all the machines, it’s quite, perfect to mind your own business and exercise peacefully.

Sep 08, 2020 · Arbër Shehu