VASA Fitness

I’ve been a regular at Vasa for quite some time, and I have to give a special shout-out to Charlie at the front desk. From the moment I walk through the doors, Charlie’s warm welcome and genuine enthusiasm set the tone for my entire workout. He has an incredible talent for making everyone feel like they belong, greeting regulars by name and ensuring that new members feel just as comfortable. Charlie’s positive energy is contagious, and he turns what could be an intimidating environment into a place where I’m excited to spend time. It’s clear that he genuinely cares about the members and the gym community. His friendly demeanor and professionalism create a welcoming atmosphere that keeps me looking forward to my visits. Charlie’s commitment to excellent service and his ability to make each person feel valued truly enhance the Vasa Gym experience. Employees like him are rare gems, and his dedication does not go unnoticed. Thank you, Charlie, for making every trip to the gym a positive and uplifting experience

Jan 14, 2025 · Kimberlee Williams

10/10 recommend. I switched to this location 2 months ago and have gotten significantly better customer service than before at the Layton location. Codey (at the front desk) is absolutely what your guest wants in a setting like this. He has always been attentive to my needs and has taken suggestions from me to improve not only my experience but other patrons. If this gentleman is not a leader in your company, he needs to be. Very strong focus and attention to detail on your business. Thank you Vasa for providing a great and memorable experience for me.

Nov 19, 2024 · Anthony Luebke

Vasa the gym is wonderful. Your "agreement" is very much so not customer service oriented. The call center people are trained well to not budge even during personal crisis. Not your problem as a company I know. But some adjustments to your "agreement" would be super helpful for people with financial hardship and/or health issues preventing them from attending the gym. I will continue to come to the gym. Any potential new members... Please read the entire "agreement" before signing anything. There are many obstacles from cancelation to freezing the membership. Make sure that you check often that your being charged correctly monthly. If the card on file is somehow not working Vasa will 100% continue to charge you as per the "agreement" even if you have no money to take. Customer service is key! Please continue to provide good service but have mercy as well.

Oct 18, 2024 · Anthony Lopez

Great gym. Has all the equipment you’ll need. Super cheap comparatively to other gyms in the country. Has an annual cleaning fee and typical fees. Mornings and evenings are usually busy. The fees are quite excessive. You have to also pay for the month after you cancel.

Mar 26, 2024 · Cason Eyre

I had a gym membership back in April and May of 2024, and needed to cancel it in late May for money and physical purposes. Despite multiple attempts to reach out to this location and customer service, my phone calls and emails have been ignored. It wouldn't let me cancel my membership through the app, despite not having pending fees due. They charged me more monthly than what the plan I signed up for said, and I ended up needing to dispute it through my bank. Ended up needing to pay a hefty fee multiple months later down the road. Not to mention that the staff was unprofessional, most of the time I went there wasn't staff at the front desk when I needed help.

Sep 24, 2024 · Izzy Apgood