Benefitness Health Club

Benefitness Health Club, located at 87 Harvard St, Brookline, MA 02445, provides fitness equipment and personal training services. You can contact them at (617) 232-7440 or +1 617-232-7440.

As a platform categorized as a GYM, Benefitness Health Club aims to offer a comprehensive fitness experience. However, customer reviews reveal mixed experiences, with positive feedback on the facility and equipment contrasted by concerns about training quality and customer service.

Key features and services include:

• Great Equipment: Offers a wide range of fitness equipment.
• Clean and Motivating Environment: Maintains a clean and motivating workout space.
• Personal Training: Provides personal training services.

However, customer reviews also highlight significant concerns:

• Inconsistent Training Quality: Reports of varying training quality, with some trainers being competent and others not.
• Unprofessional Training Sessions: Complaints of trainers venting during sessions and lacking basic skills like counting.
• Lack of In-Home Training: Reports of promised in-home training not being delivered.
• High-Pressure Sales: Concerns about high-pressure sales tactics from Ben.
• Malfunctioning App: Complaints about the gym's app not working properly.
• Lack of Accountability: Concerns about a lack of accountability in training and service delivery.
• Improper Trainer Compensation: Reports of trainers not being paid properly for their time.

Customers praise the gym for its great equipment and clean, motivating environment, making it a suitable place for general workouts. However, significant concerns are raised about the quality of personal training.

Reports of inconsistent training quality, unprofessional sessions, and lack of promised services create a negative experience for some members. The high-pressure sales tactics and malfunctioning app further contribute to customer dissatisfaction.

The lack of accountability and concerns about trainer compensation raise questions about the gym's management and operational practices.

Benefitness Health Club is presented as a gym with good facilities and equipment, but potential customers should be aware of the concerns regarding inconsistent training quality and customer service. The gym is encouraged to address these concerns to ensure a consistently positive experience for all members.