Equinox Palo Alto

Equinox Palo Alto Introduce

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Equinox Palo Alto, located at 440 Portage Ave, Palo Alto, CA 94306, is a gym that falls under the GYM platform category, offering a high-end fitness experience. You can contact them at (650) 319-1700 or +1 650-319-1700.

Based on customer reviews, Equinox Palo Alto offers a mix of excellent services and frustrating maintenance issues. The gym is praised for its high-quality equipment and excellent dance classes, but faces significant concerns regarding its air conditioning and sound systems.

The dance classes, particularly those taught by Soo Kim and Izzy Cervantes, are highly regarded for their energetic and enjoyable atmosphere. However, these classes are frequently disrupted by malfunctioning air conditioning and sound equipment, which has been an ongoing issue for several months.

Customers express frustration with the gym's apparent lack of urgency in resolving these maintenance problems, despite the high membership fees. There are concerns about the potential health risks associated with the hot and poorly ventilated dance studios.

Strict adherence to class entry rules is noted, with staff enforcing time limits. However, customers suggest that the same level of diligence should be applied to addressing maintenance issues.

On the positive side, the massage services provided by Paul are highly praised. Customers describe his technique as exceptional and his professionalism as commendable. He is noted for his ability to provide deep relaxation and effective muscle therapy.

In summary, Equinox Palo Alto offers excellent dance classes and massage services, but potential members should be aware of the ongoing issues with malfunctioning air conditioning and sound systems. The gym's high membership fees and perceived lack of attention to these maintenance concerns have led to customer dissatisfaction.

Equinox Palo Alto Photos

Equinox Palo Alto Location

Customer Reviews

Equinox is a good gym, with good equipment and everything in excellent condition. I take almost all of the dance classes, because it is something I love very much. My favorite teachers, Soo Kim and Izzy Cervantes, are without a doubt the best endorphins you can find at Equinox. However, yesterday we had a problem that has been with us for a few months and even since last summer. The sound equipment and air conditioning were malfunctioning again. I am incredulous that even paying over $300 per month, this problem has not been resolved. We have at least 30 people in each dance class. I believe that the amount you receive from all of us could pay for a new air conditioning system and adequate sound for the teachers to work and for us to have a decent class without getting sick from the heat. Today, as per the email I received, I arrived on time for the class, with a 5-minute delay because I needed to use the restroom. However, a staff member Desiree, prevented me from entering the class. I completely understand the gym's rules, which is why I did not insist on entering. I would like to suggest that, just as you were diligent in preventing me from entering the class, the same diligence be applied to resolving the issues with the air conditioning and sound system. With more than 30 clients in the room, and the air conditioning at this temperature, they will only change it when someone faints from the heat, that's all, so far nothing has changed, just a small fan in front of the sound system, what a lack of empathy for a gym that I pay $315 a month for, and a room that has 30 students, how long will this continue? I would like to thank you in advance for your attention and understanding in understanding my disappointment with Equinox.

Mar 11, 2025 · Ane Almeida

Just had a massage with Paul at Equinox Palo Alto, and I have to say—he is absolutely incredible. I don’t think I’ve ever felt this relaxed in my life. My muscles were so tense going in, and now I feel like I could go out and run a marathon with ease. He’s got a real gift—his technique is spot on, and you can tell he knows exactly what he’s doing. What I really appreciated was how professional and thorough he was. He explained everything before and during the session, so I knew what to expect. He also gave me some great advice on how to maintain this feeling and take care of my muscles afterward. Honestly, I’m struggling to keep my eyes open writing this because I’m that relaxed. If you need a massage, do yourself a favor and book with Paul. He’s amazing.

Mar 02, 2025 · Stephanie Strozier

Jena Daniels is an amazing instructor! I’m really surprised by some of the reviews - the gym is actually very clean, with pretty new equipment, and very kind and helpful staff. I highly recommend this place!

Mar 09, 2025 · Vasyl Rakivnenko

I have been going to Equinox Palo Alto for last 6months and I have a PT ever since I joined. The only thing that blows my fuse is the slow/no communication by the Equinox staff. It is a brand of unprofessionalism that they all seem to wear without sorry. When you are up for a renewal, they chase you and are very responsive but as soon as you renew you next 24-48 session pack, their communication dies. It’s almost as if your emails are getting lost on Bermuda Triangle. If evryone in Equinox staff can learn professional communication etiquette, that would make this place a great workout place. I don’t need a workout place to add to my work. I just need it to work out.

Mar 04, 2025 · Jagjot Kaur

Toured this gym with my mother as we are new to the area and trying to find a nice gym, there are some nice amenities however the membership is definitely overpriced. I’m sure this gym is great if you are someone who likes to take a class once a month and isn’t really committed to working out as the free weights section is very lack luster and the gym is mostly classes and cardio machines. For a Tuesday at noon gym was crowded so I can only imagine how it is at peak hours. The woman who gave us a tour was very nice but Mike is a tool, there are many better options close by and I believe signing up for a year contract here would be a decision most would regret.

Sep 16, 2024 · Ben H