LA Fitness

The Wade Green La Fitness is the nicest equipment, better layout and the filthiest I’ve been too. It’s disgusting. The weights aren’t organized at night, you can never find cable machine attachments. Crunch opened a brand new location $10 cheaper, better equipment and immaculate 5 minutes away. Bathrooms are terrible, locker room lockers have at least 20 broken lockers. Showers are never clean. One of them has been roped off with a garbage bag for a month. Hasn’t had a shower curtain in 3 months. Dental floss was laying in the floor for a week in one stall. The smell of crap is also always present. Staff on the other hand are never present. Except when it closing time and they are harassing everyone 20 minutes before close to finish up. I always see them on the side door smoking with it sitting open during hours. I got the crunch membership because of how dirty this location is. Since they opened I’ve seen half the regulars at crunch. I’ve heard the same thing from them about appearance. Sprayberry location has older equipment but a lot cleaner. This used to be the best gyms. But not anymore. I would rather use La fitness but not like this.

Oct 06, 2024 · Adam Waldron

I recently moved to the area and came to this gym on a guest pass. I was interested in renewing my membership and was appalled by the service here. The manager I spoke to, I believe her name was Ari, was genuinely one of the rudest people I've ever encountered. I work in retail management, I know how difficult customers can be, but her behavior to paying customers cannot be excused. I'm just surprised that a gym at this price would hire her.

Jan 16, 2025 · claire eaton

Horrible customer service from operation manager Sarah and an employee name Isaac. I originally called to have my account paused. The person I spoke with I now believed to be the operation manager Sarah. There’s two people on my account. I was never asked which membership I wanted to cancel and I assumed it was the entire account being cancelled. Until I was charge $30 for one of the membership account. When I called over the phone to make them aware, I spoke with Sarah who was completely not helpful and provided horrible customer service. Imagine she’s the operation manager. I went there in person, she was completely condescending, laughing in my face as if I was an idiot who didn’t know what I was talking about. Then Isaac an employee got involved , also lack any customer service. He was arguing with me over the fact that their employees are not fully aware of the company’s policies. Which they’re not because I later learn that employees are not suppose to paused accounts over the phone. And like I said, I’m pretty sure it was Sarah I spoke with when I called to canceled. Because her behavior said a lot. Mind you the so call operation manager Sarah was standing right there while her employee was arguing with a customer and my partner had to asked him to stop. I asked to speak with a general manager and Sarah tried to lie and say that he oversees multiple locations and is not available. Mind you he was right there. Sarah never went to get him until he came over to asked if everything was okay. So thank you to Corey the general manager who actually took the time to understand our frustrations and took accountability for his facility’s failure to follow policy. I also went ahead to make corporate aware of this situation and cancelled my membership.

Nov 08, 2024 · zainab Jaleiba

I went to go tour the facility and it was awesome. The manager, Ryan, was super helpful and friendly as he showed us around. I loved that they have child care, a pool, a sauna, and rooms for classes. The gym was clean over all and has lot of this for me to do when I work out. Would high recommend.

Nov 09, 2023 · Kadi Maples

I love the LA Fitness on EAGLE Drive and the people who work there are great. But...the women's sauna has been out of order for over a month now and the members are told one lie after another as to when it will be fixed. First it was a new part needed to be ordered then two weeks later the contractor was scheduled to come but didn't then another week passed and members were told it would definitely be fixed that Wednesday then that Thursday..then the contractor was sick...now the jack hammer contractor installed the part improperly and the coils caught fire so now the sauna needs to be replaced...probably a few months from now!! Come on corporate members pay too much for you to act like we have stupid written on our foreheads. In the meantime....Onelife has a great sauna but the pool is not as warm as the one at LA..

Nov 26, 2024 · Barbara Glover