Equinox San Mateo

First off, the workout classes are amazing, so much variety, fantastic instructors and wonderful equipment. Just the classes offered alone justify the price for me. The pool is very nice, the locker rooms are clean and relaxing, and the steam room is very luxurious. Lots of clean towels everywhere, staff seems nice. Cleaning ladies working hard all day. I had a positive experience from my trial and am now a happy member.

Feb 13, 2025 · Viktoriya Medvedeva

I read a really detailed review here that wasn't flattering but I thought oh it's Equinox, I'm sure it's fine. I'm here to tell you that this particular Equinox is not fine. Or maybe it is just "fine", but seeing as you're paying more than $200 per month you're going to want it to be more than fine. I was an equinox member from August 31 - October 1 2024. In that time, I went to the gym 8 times. Here is my feedback: 1. The front desk at the staff are not helpful. I heard from another staff member that many people were being trained and they were new. But the front desk staff literally pointed me in the wrong direction to the class I was supposed to attend. This made me late enough to enter the class after it had already started. In addition to being unhelpful/inaccurate, I will also say that I observed front desk staff to be unapproachable. When I was trying to talk to them and waiting at the counter, they were all just chatting with each other. 2. All the best things offered at Equinox cost more money. Yes, more money than your monthly membership fee. I had a great experience trying Pilates with Kayo. She was super meticulous about helping me have good form. My PT session with Maria also went well. I would consider paying for both of their services outside of the equinox branch. 3. The workout classes have too many people in them to be effective. I've attended several barre classes. I also signed up for a weightlifting class. At all of the classes, the instructor is in a large room with a large amount of people. They're good, but they're not good enough to do what's impossible aka help each individual person have good form. They also were not on the lookout for newcomers or ever ask if anybody had a preexisting injury they should know about. (This especially was important to me as I was just starting to work out after having a baby.) I consider this standard trainer etiquette and it isn't observed at Equinox. I also was never welcomed to the class as a new person or welcomed back as a regular attendee so if you're looking to make friends or build a community, then look elsewhere. 4. This doesn't really signify to a gym experience, but while I'm at it and paying $200+ per month, the foyer and staircases look industrial and tired. It's not giving "luxe", "high end", or "exclusive". 5. The contract pricing structure is predatory. It's also not very upfront. It locks you in for a monthly billing cycle for twelve months (a whole year) and the only way to get out in that time period is if you can provide proof of a new address. This is what is on paper, but in practice I was able to get out of my contract. I spoke to the Assistant General Manager Diana and even though I had proof of another address, that became unnecessary. She did try and make it right with me but I had already been burnt out trying to like it and being directed the wrong way in the facilities by unhelpful staff was the final straw. I did have to CC the General Manager Cody before Diana finalized my cancellation. I've heard the San Francisco Equinoxes are better. I toured the Palo Alto Equinox years ago and it left a positive impression on me which influenced my decision to try the San Mateo Equinox. But after my experience, I am in no hurry to try Equinox again. Oh and one final thing. The thing that triggered this essay. When I cancelled my membership, I asked to be unsubscribed from any and all communication. I asked for my details to be deleted from their records. Guess who just received an email asking to come back for some free trial this evening. All in all, not a great experience.

Nov 20, 2024 · Ellen

Equinox San Mateo is a top-tier fitness club, and their consistent commitment to excellence is evident. Their meticulous approach to cleanliness has been in place long before the pandemic, setting a standard that truly stands out. Maintaining a pristine and professional environment has always been a priority here. Adam in member enrollment was truly exceptional—knowledgeable, approachable, and dedicated to making the enrollment process seamless. While I’m sad to see he’s moved on within the company, it’s a testament to his talent that Equinox is fostering his growth. One standout team member is the female locker room attendant, who has been there as far back as I can remember—since around 2015. Her dedication and attention to detail ensure the facilities are consistently well-kept, which adds to the overall sense of quality and value at Equinox. The Earth Bar representative is always engaging and attentive, bringing a level of enthusiasm that enhances every visit. Equinox San Mateo continues to deliver on its promise of excellence, making it an outstanding choice for anyone serious about their health and fitness journey.

Jan 11, 2025 · Stephanie Strozier

The staff is very friendly, and the cleanliness standards are very high, which is refreshing given some of the other gyms in the Bay Area. I love the rooftop pool. Kudos to my membership advisor - Adina Burstein - who helped me with a trial before I committed for a year. Adina was incredibly helpful - thank you.

Feb 13, 2025 · Rahul Ramchandani

In general, the club has a good variety of classes and equipment. However, I do have issues with female rocker room. I have issued a complaint a few times, but I thought I would share it with others. Cleaners in female rocker room are not very nice. They exchange body lotion when you are using it. Happened multiple times. Also, whenever I go to use sauna, when I put a clean towel in a shower room with multiple other vacant ones and come back after 10 minutes, the towels are gone. This also happened multiple times. I commented cleaner once, asked not do that when it is not crowded and when someone is using sauna. They said it is the rules that they need to check. A cleaner starts inspecting rocker contents one by one when there are a few people using the rocker. I understand they are just doing their work. However, I see other part of the rocker room/ shower room being left dirty with hairs and trashes. The cleaners are just not attentive enough to notice that someone needs to use the rocker room uninterrupted, or needs a clean towel after sauna and shower. There are many other places to work on in the rocker room, as someone else commented. Most importantly the cleaners do not understand what it takes to make someone feel cared or welcomed. Maybe there is a rule that they have to check shower rooms and change supplies. But recently I just feel not pleasant with my experience and it only keeps happening. I think customer experience is most important in a club like this so I hope the club will consider improving it.

Oct 19, 2024 · Kelly M