Equinox Sports Club San Francisco

The gym is big and has a good variety of equipments, despite that I’m unsure if it’s worth the 300+ membership. The pool is always crowded and many swimmers don't wear caps. The front desk lady was pretty rude and unhelpful, the worst I dealt with compared to all other sf locations

Aug 09, 2024 · Rafaela D

I came into this club with high expectations but unfortunately had a disappointing experience with the front desk staff. I arrived on a Tuesday evening at 7 PM and explained that I wanted to tour the location because I was considering switching my active membership from the Berkeley club ($226/month) to this club ($305/month with a corporate discount). However, the staff member informed me that, due to the club’s different tier, I couldn’t do a walkthrough on my own and would need to meet with a membership advisor. When I asked if a manager was available to assist, I was told there was none. I then asked if he could simply switch my membership on the spot so I could use the gym immediately. His response? “I can’t do that; you need to meet with a membership advisor.” This made no sense—why would switching an active membership require a manager or advisor? All that’s needed is to adjust which club bills me and the associated cost. To make matters worse, he suggested I pay $45 for a day pass to use the gym. Paying for a day pass at a gym where I’m already a paying member, shelling out $226/month, is absurd. After I made it clear I wasn’t interested in the day pass, he asked again if I wanted him to charge my card on file for it. What’s especially frustrating is how much worse the customer service was here compared to the Berkeley club. At Berkeley, I’ve had managers directly reach out to help resolve issues and ensure my experience as a member was positive. The contrast couldn’t be starker: while Berkeley provides proactive and thoughtful service, this club left me feeling like my loyalty as a paying member wasn’t valued at all. Other locations, such as Beale Street and Pine Street, also provide far superior service: Beale Street Club: Their staff were much friendlier and accommodating. When they couldn’t switch my membership on the spot, they apologized sincerely and took the initiative to connect me with their membership team. Pine Street Club: Also a great experience, with helpful and welcoming staff. For a club that charges significantly more, I expected much better. If you’re considering a membership here, I’d strongly recommend looking at other locations that value and respect their members.

Jan 07, 2025 · Patrick T

This gym is enormous! They have all the latest equipment and keep this location incredibly clean. I love they have weights in 2.5lb increments (22.5lb and 27.5lb dumbbells)! It’s very spacious and the equipment is placed strategic for many types of workouts.

Dec 01, 2023 · Carly Pisarri

The gym is fairly well equipped. It feels like a converted office. I think people join for the classes. Not many power racks and they don't get used very much. Equipment is always open. Nice executive lockers if you want your gym clothes laundered. It's a minor benefit and I always found the towels smell like old coffee. Also they shrunk my shorts and all the labels peeled off my shirts. My advice: keep it simple with fitness sf, instead.

Sep 05, 2024 · Trent Zock-Robbins

The gym is great - super clean, really nice all around. Nick helped me out on the floor with finding equipment and navigating. But the real gem in this facility is Samir at the earth bar - he helped me find the exact right combination of healthy snacks and supplements to get my workout right. Thanks Samir.

Oct 21, 2024 · Rob Simpson