Sumner County Family YMCA

This is honestly the worse YMCA I’ve ever been too nationwide, The front staff is incompetent. EVERYTIME I come in to use my nationwide program they have no clue what they are doing, every time there’s an issue. I’ve been to 60+ locations and never had an issue, when I say my name I get checked in and so does my kid but not here it’s either they gotta call or can’t find the notes in my name which there is because other YMCA locations can find them but yet this one can’t? The gym is tiny, there’s not enough equipment, the gym etiquette here by everyone is terrible including the older generation. They lay towels on machines and will go around and talk while not using it, I get you’re trying to workout but you need to take this serious or leave the gym to have a conversation instead of taking up machines and equipment that people are trying to use. The staff here is also rude, The only pleasant part of the staff is the childcare. They are always wonderful, but front desk has no idea what to do. The gym STINKS, backroom with all the machines smells like stale piss, The locker rooms are gross. I’m not sure how this YMCA has such a high reputation. Ive seen it better at planet fitness and that’s setting the bar low, No wonder the other gyms on the area have more business. Because if you look at the other reviews you’ll notice that the workers have terrible attitudes. Good luck!

Nov 15, 2024 · Caleb Braun

Classes, plenty of exercise equipment, Swimming and Therapy Pools, jacuzzi, steam room, sauna and locker rooms. Staff that is always at the ready to assist with sincere pleasantries. Thank you. I am very satisfied with my membership at the YMCA and hopefully you'll love it as well.

Nov 29, 2024 · Crystal W

There's so many nice things to say about the Y, it's a really great place. The gym is spacious with a fair amount of equipment. When it does get crowded, everybody gets along. The indoor lap pool is wonderful. There is some construction going on in the sauna/whirlpool/steamroom area which means the facilities are well maintained. It's very family oriented, the outdoor lap pool is only available for lap swimming in the morning and the rest of the day is used for general fun. Great atmosphere, friendly staff, free coffee.

Aug 13, 2024 · General Ham

I'm generally happy with this YMCA location however I was not happy being kicked out of the steam room 30 minutes before closing. I didn't see that posted anywhere that they close that down 30 minutes before closing. It should be available until closing time or post that it isn't. I am new here and would have planned better if I had known that.

Oct 30, 2024 · Nick Johns

Would highly recommend going anywhere else other than this YMCA. The workers have attitudes, the workers in the YPlay area constantly use your diapers and supplies for other kids- my daughter would always have some new bruise or mark on her every time we picked her up and they would never document it. Some area is always closed down for whatever reason (currently the entire indoor pool, jacuzzi, steam room and sauna are closed without knowing when they would reopen). Will never return, and have encouraged everyone we know to cancel their memberships.

Jul 24, 2024 · Jessica Bane